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Operations Engineer

Talaat Moustafa Group
Madinaty, Cairo

Operations Engineer

Madinaty, CairoPosted 2 months ago
116Applicants for2 open positions
  • 11Viewed
  • 10In Consideration
  • 81Not Selected

Job Details

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Job Description

  • Follow the day-to-day operational tasks related to running solutions to ensure continuity of work by monitoring all city touch points & access nodes (active and passive), opening tickets to internal and external teams, and acting on outages according to the operations manual and agreed processes.
  • Add and configure the new touch points according to the new projects, replacements & man over projects taking place.
  • Follow up and escalate the opened tickets with different stakeholders and responsible teams internally and externally according to the agreed escalation matrix and processes.
  • Gathering information, analyzing, and documenting all city daily incidents, generating daily, weekly, and monthly reports.
  • Resolve and/or assign different support tickets or incident tickets according to the defined process and operations manual.
  • Work with, cooperate & support different teams internally and with external different stakeholders depending on smart city systems.
  • Understand the components of running systems, Suggest areas for improvement in internal processes along with possible solutions.
  • Identify and notify risks to management, and propose solutions and ideas to manage them.
  • Support the direct supervisor with a daily briefing by preparing incident reports with evidence during shift hours.
  • Strong adherent to dynamic changes and direct supervision of unregulated requests (events, external top management visits, urgent projects).

Job Requirements

  • Bachelor's Degree / Computer Science or Engineering degree is preferred
  • Networking and infrastructure background is a must.
  • Good command of English
  • Reporting skills.

Preferred Skills: 

  • Solid knowledge of networking,  dispatching field tickets, and access network troubleshooting.
  • High Analytical Skills for identifying solutions to complex problems.
  • Fast Learner, able to propose new ideas for continuous improvements.
  • Flexibility regarding new topics, quick understanding of new market demands including technology and business topics.
  • High motivation to take responsibility and provide insights for decision-makers.
  • Capability to benchmark competitors and identify ideas for having competitive edge products.
  • Strong interpersonal skills, ability to communicate, drive business, lead changes, and co-operation.

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