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Customer Service Specialist - Ca...

ELHODA Trade & Supples - Cairo, Egypt

Customer Service Specialist - Cairo

ELHODA Trade & Supples - Cairo, EgyptPosted 1 month ago
53Applicants for2 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.
  • Building lasting relationships with clients and other call centre team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Adhering to all company policies and procedures.

Job Requirements

  • Bachelor’s degree or high School Diploma or equivalent.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Strong time management and decision making skills.
  • Adaptability and accountability.
  • Fluency in multiple languages may be desired.

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