Infrastructure Monitoring Engineer

This position is responsible for monitoring and assessing potential issues relating to large-scale network, system, application, service, and business activity monitoring solutions. The Infrastructure Monitoring Engineer will monitor all incoming alerts using various tools and perform actions based on predefined instructions. This position includes performing 1st level troubleshooting, manual alert correlation, and resolving issues as required.

Main Responsibilities: -

1.  24x7 proactive monitoring of server, storage, backup, applications, and network environment alerts via monitoring tool and Email.
2. Escalate the incidents based on the standard procedure and run down follow-up reporting per team and area, Escalate incidents till closure.
3. Prepare and maintain Documentation, Reports, and provide follow on the status of identified tasks.
4. Daily / Weekly Report preparation based on the specified already agreed format and sending the same to a pre-assigned set of recipients.
5. Uses technical writing skills to create and maintain Knowledge Base articles. 
6. Coordinates across teams, collaborating closely with peers to ensure the appropriate focus and sense of urgency is applied to all issues. 
7. Perform daily health checks (Network, Servers & Applications).