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Senior Complaints Specialist

Alarabia Group
Abbassia, Cairo
Posted 2 months ago
12Applicants for1 open position
  • 1Viewed
  • 1In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Follow up on complaints in order to find solutions and close them on the specified dates.
  • Communicate with customers to follow up on complaints and speak in a professional manner, while following up on complaints with the relevant authorities in an effort to resolve them and close them on the specified dates.
  • Recording customer complaints across different operating systems, taking into account the accuracy of data entry, whether on the internal operating system or the Consumer Protection Agency’s operating system.
  • Coordinating with the Consumer Protection Agency, receiving complaints, directing them to the relevant authorities, and closing them on the specified dates.

Job Requirements

  • excellent MS office skills and familiarity with complaints center technology
  • Solid Experience working in the field of complaints, especially in a role that requires dealing with customer complaints sent via the call center, email, and government agencies such as the Consumer Protection Agency.
  • Ability to work well under pressure and handle difficult customer situations
  • Ability to multitask effectively while maintaining a high level of organization and attention to detail.
  • Professional behavior Ability to perform

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