Senior Complaints Specialist
Abbassia, CairoPosted 1 year ago12Applicants for1 open position
- 1Viewed
- 1In Consideration
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Job Details
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Job Description
- Follow up on complaints in order to find solutions and close them on the specified dates.
- Communicate with customers to follow up on complaints and speak in a professional manner, while following up on complaints with the relevant authorities in an effort to resolve them and close them on the specified dates.
- Recording customer complaints across different operating systems, taking into account the accuracy of data entry, whether on the internal operating system or the Consumer Protection Agency’s operating system.
- Coordinating with the Consumer Protection Agency, receiving complaints, directing them to the relevant authorities, and closing them on the specified dates.
Job Requirements
- excellent MS office skills and familiarity with complaints center technology
- Solid Experience working in the field of complaints, especially in a role that requires dealing with customer complaints sent via the call center, email, and government agencies such as the Consumer Protection Agency.
- Ability to work well under pressure and handle difficult customer situations
- Ability to multitask effectively while maintaining a high level of organization and attention to detail.
- Professional behavior Ability to perform
