Successfully leading, directing and managing all operations activities and deliver the best practice Service Quality performance within the highest standards even as ensuring professional image is presented at all times.
Establishing a successful cohesive operational team culture by equipping them with the needed knowledge and right skills through tailoring a specialized training & coaching that positively empower and direct them to achieve desired business results.
Directly involved and accountable in forecasting, planning and budgeting for Operations cost lines and take ownership of costs & cost target achievement with focus attention for operational cost against defined budgeted.
Analyze Egypt’s Operation key performance indicators in parcel line of business.
Track and trace on-line system inquiries
Produce weekly action plans needed to monitor and continually up-date to ensure that is following the SLA`s assigned for every project.
The identification of risk and impact reduction techniques.
To follow-up on Shipments status as a result of internal customers queries
Acting as an ambassador at all times and attends to customer needs in a professional, friendly and courteous manner
Set plan for new projects , needed resources , manpower and cost
Get high performance from line haul
Maintain good relationship with VIP customers.
Audit on company`s inventory
Monitoring the fleet performance throughout company`s branches