Sales Order Management Specialist

Pirelli - Smart Village, Giza

162
Applicants for
3 open positions
110
Seen
47
Rejected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Languages:
English, French
Vacancies:
3 open positions
About the Job
  • The Order Management Specialist has the responsibility to manage sales orders on a daily basis for MEA region.They are the key link in communication between the sales, logistics, pricing and credit control teams to ensure a smooth sales process.

Job Responsibilities:

  • Collect Sales Orders through phone calls and e-mails from Customers and Sales Representatives
  • Create new customer accounts on the system and update existing ones according to official documents
  • Process customer sales orders using SAP and monitor back-orders from previous months
  • Work closely with logistics to check availability, container optimization and ensure on-time delivery
  • Verify pricing and terms in order to prepare customer quotations (Pro-forma Invoice)
  • Follow up with finance on invoicing, LCs, credits, credit hold and collections
  • Ensure product compliance with the corresponding country certification procedures and regulations
  • Ensure adherence to all approval processes and established business practices
  • Answer customer inquiries and resolve problems by clarifying issues, offering alternative solutions and escalating unresolved problems to sales management
  • Contribute to company sales by recognizing opportunities to offer additional products
  • Monitor e-mail, and phone queues and respond to internal and external queries regarding order status, price, availability, tracking information, order confirmation/invoice reprints, etc.
  • Extract and prepare data for business analysis, reporting, trend analysis and forecasting decisions
  • Assist the Sales Operation team to improve processes and increase efficiency
  • Document and alert the sales management of trends in customer calls
  • Special projects related to administration, operations and accounting
Job Requirements

Qualifications/Requirements:

  • Bachelor’s degree, preferably in business administration or similar
  • Fluent in English only or in French only / or in both
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint), SAP Knowledge is a plus
  • Excellent data entry skills to quickly and accurately review and input data
  • Excellent oral and written communication skills
  • Understanding of basic accounting and logistic concepts, global business experience is preferred
  • Strong mathematical skills
  • Excellent customer service skills
  • Ability to multitask in a fast paced, call center environment is mandatory
  • Results oriented with high attention to details
  • Able to build effective work relationships with different groups within the organization
  • Sales Force experience is preferred
About this Company

Pirelli & C.: Italian industrial enterprise active in more than 160 countries. The Pirelli Group is the fifth largest tyre manufacturer in the world, in terms of turnover, with 20 factories in four continents, and is a leader in the high end and high technology segments of tyre market.

Industry: Automotive
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