Technical Sales Support Engineer

Caelum Middle East - Mohandessin, Giza

Applicants for
1 open position
Experience Needed:
More than 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
Arabic, English
1 open position
About the Job

Job Summary

  • Technical sales support engineers are often the first points of contact with new clients. They are expected to answer all questions or concerns a client may have while working to increase the client's loyalty to the product or brand.
  • Technical sales support engineers generally have an on-site office while sometimes traveling to meet clients or to other particular locations; travel may be part of the specialist's job as well.
  • As a technical sales support engineer, you'll use your technical knowledge along with sales skills to provide advice and support on a range of products, for which a certain level of expertise is needed.
  • You'll assist colleagues with bids and tenders for new clients from a technical perspective (The emphasis of the work varies depending on the level of technical knowledge needed to sell a particular product or service).
  • Technical sales support engineers will work closely with other teams like; sales and product management teams.

Job Duties and Responsibilities

  • Provide pre- and post-sales technical advice and support about products.
  • Proactively scopes the technical solution required to address customer requirements and recommends solutions that optimize value for both the customer and the firm (They are often the key point of contact for clients, answering queries, providing technical advice and introducing new products).
  • Study & finalize all the technicality part of all projects & tenders, also preparing all technical offers & submittal.
  • Provide complete turnkey solutions including the supply, installation, maintenance and after sales services for our products.
  • Technical backbone for all in-hand projects.
  • Provide customers with ‘proof-of-concept’ which validates the technology and ensure the purchase of the proposed solution and services.
  • Helping for installing and making demos for customers.
  • Acting as Project Manager for all unified communications projects.
  • Providing product education and advice.
  • Provides coaching and professional development to the sales team in order to enhance their product knowledge and technical sales skills.
  • Responsible for staying on competitive analysis and understanding differentiators between the company and its competitors.
  • Translate business requirements into technical realities, highlighting technical risks.
  • Prepare and deliver customer presentations, Product demonstrations, and RFI’s/RFP’s if required.
  • Help project owners by reviewing bids, FRS and SOW documents and taking strategic decision.
  • Calculate client quotations.
  • Arrange and carry out product training.
  • Support marketing activities by attending trade shows, conferences and other marketing events.
  • Make technical presentations and demonstrate how a product meets client needs.
  • Help in the design of custom-made products.
Job Requirements


  • 5+ years of industry experience, including two or more years in Technical Sales experience.
  • Computer Science or Engineering degree or work experience is a MUST.
  • PMP is a strong plus.


  • Experience in software programing languages is a MUST.
  • Excellent in English is a MUST (Spoken and Written).
  • Experience with Cloud and Big Data technologies is a plus.
  • Experience with common .NET web application architecture frameworks is a plus.
  • Experience with web servers and common relational databases used in today’s application architectures is a plus.
  • Experience with network and IT background is a plus.
  • Experience with Business Analyst roles is a strong plus.
  • Proven technology skills, outstanding interpersonal abilities.
  • Positive, service-oriented personality.
  • Ability to work on multiple opportunities & POCs concurrently.
  • Willingness to travel.
  • Willingness to work multiple time zones.
  • Experience or good background in the following is a strong plus:
  • Border Control systems
  • Secured documents and systems
  • Biometric systems (Fingerprint, Face, Iris, Voice, AFIS)
  • Critical site protection solutions (PSIM, Alarm Management Platform, BOT)
  • Physical security solutions (VMS, VCA, Access Control, Intrusion Detection, Fire detection, LNPR, Barriers, etc.)
  • Knowledge in Cyber Security
  • Knowledge in Network systems
  • Science and engineering graduates with communication and sales skills face good prospects as the demand for technical sales support engineers increases.