Software Support Engineer
Sumerge -
Cairo, EgyptPosted 7 years ago67Applicants for1 open position
- 48Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Monitors, administrates and troubleshoots systems and business applications.
- Performs the roll-out and deployment of new system features and updates.
- Communicate with users through a series of actions to help resolve issues or how to effectively
- use the system.
- Diagnose and troubleshoot technical issues through analyzing logs, applications, networks,
- operating systems...etc.
- Providing remote and face-to-face technical support to system users.
- Escalate technical issues to L3 technical support and follows up on their resolution and
- deployment.
- Providing an effective interface between users and L3 technical support, supplying all necessary
- diagnostic information according to procedures till issues are resolved.
- Maintaining accurate records of all issues with resolution and contact details.
- Applies software security and upgrades to operational systems and applications.
- Performs regular backups and disaster precautions.
- Make continual improvements to procedures and documentation.
- Automate repetitive tasks via scripting
Job Requirements
- 2-4 years exp. in Software Support
Database Administration - SQL Scripting
- Web Applications
- Windows/ Linux Administration
- OS Networking
- Knowledge of Java/JEE Application Servers is a plus
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