Customer Success Partner
ShipBlu -
Downtown, CairoPosted 3 years ago67Applicants for2 open positions
- 6Viewed
- 3In Consideration
- 5Not Selected
Job Details
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Job Description
Job Description
- Provide an exceptional, full life cycle customer experience to our users through phone, and chat support
- Handle customer inquiries & requests completely and accurately
- Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
- Resolve customer complaints and issues if possible at the first call to meet customer satisfaction
- Collaborate with other team members to ensure consistent and seamless services to ShipBlu customers
- Update customer information during and after each correspondence
- Maintain data protection and confidentiality for both staff and customers
- Contact & constantly follow up with potential leads
- Optimize the opportunity of each customer contact and offers excellent service
- Build a long-term relationship with our existing customers
- Interact with users on all communication channels
- Inform clients by explaining procedures; answering questions; providing information
- Research new methods to enhance the customer experience
Job Requirements
- Ability to read and write proficiently while multitasking
- A calm and analytical approach to problem solving.
- Communication / Negotiation Skills
- Thrives in a high tech, fast paced, team oriented environment.
- Outstanding Communication Skills.
- Customer Support \\ Sales experience is a plus
- Strong phone and verbal communication skills along with active listening
- Highly energetic & passionate
- Experience using a CRM is a plus
