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Job Description
- Effectively manage large amounts of calls, emails and chatting channels.
- Providing support and responding to Customers’ tickets.
- Working closely with our customers to ensure they are satisfied with the solution and services
- Handle complaints and provide appropriate solutions within time limits and follow up to ensure resolution.
- Representing the voice of the customer.
- Knowing our products inside out so that you can answer questions.
- Follow communication procedures, guidelines, and policies.
Job Requirements
- Bachelor’s degree is a must.
- 2+ years working in a Customer Success / Service role.
- Strong communication and presentation skills.
- Ability to stay calm in difficult situations.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively.
- Familiarity with the Fin-tech industry is a plus.
