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Customer Success Specialist

Kashier Payment Solution...
Zamalek, Cairo

Customer Success Specialist

Zamalek, CairoPosted 1 month ago
59Applicants for6 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Effectively manage large amounts of calls, emails and chatting channels.
  • Providing support and responding to Customers’ tickets.
  • Working closely with our customers to ensure they are satisfied with the solution and services
  • Handle complaints and provide appropriate solutions within time limits and follow up to ensure resolution.
  • Representing the voice of the customer.
  • Knowing our products inside out so that you can answer questions.
  • Follow communication procedures, guidelines, and policies.

Job Requirements

  • Bachelor’s degree is a must.
  • 2+ years working in a Customer Success / Service role.
  • Strong communication and presentation skills.
  • Ability to stay calm in difficult situations.
  • Strong phone contact handling skills and active listening.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Familiarity with the Fin-tech industry is a plus.

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