Customer Relationship Manager

Confidential Company - Maadi, Cairo

322
Applicants for
1 open position
30
Seen
2
Shortlisted
18
Rejected
Experience Needed:
6 to 8 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Negotiable, Commission
Languages:
English
Vacancies:
1 open position
About the Job
  • Improve customer service experience.
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission.
  • Develop service procedures, policies and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Analyze statistics and compile accurate reports.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement.
  • Control resources and utilize assets to achieve qualitative and quantitative targets.
  • Maintain an orderly work-flow according to priorities.
Job Requirements
  • Proven working experience as a customer service manager.
  • Experience in providing customer service support.
  • Excellent knowledge of management methods and techniques.
  • Proficiency in English.
  • Working knowledge of customer service software, databases and tools.
  • Awareness of industry’s latest technology trends and applications.
  • Ability to think strategically and to lead.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • BS degree in Business Administration or related field.
  • Experience in the field of shipping and custom clearance is preferable.
  • Experience in sales call center field .