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Job Description
- Train, motivate, and lead after sales teams to achieve set objectives and targets
- Maintain contact with clients to obtain customer feedback regarding service quality
- Provide support to the customer post-sale; handling any enquires, following up with them once they have received their vehicle to ensure everything is up to standard and ensuring their overall experience is a positive one to encourage customer loyalty.
- Assist clients in resolving issues and complaints concerning purchased products or services
- Build and establish good work relationship with clients to facilitate increased patronage and revenue
- Supervise the operations of after sales teams to ensure set targets are met
- Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
- Develop and optimize support and service processes, tools, and systems
- Develop service centers process and productivity
- Oversee all post-sales services provided to clients to ensure customer satisfaction
- Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs
- Provide periodic reports to management on all after sales activities
- Ensure compliance with all general and company policies when carrying out job duties.
Job Requirements
• Bachelor degree in Engineering, preferable in automotive.
• + 10 years of experience in same field.
• Experience in Automotive is must, operations, service, and spare parts sections.
• Males only
• Alex Residents only
• Proficiency of English language.
• Excellent ability to negotiate and persuade
• Excellent Leadership and Communication skills.
• Decision making and conflict management
• Ability to motivate others and increase productivity
• Ability to build and manage a team.
• High Communication Skills
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