Skills And Tools:
As a member of the Sales Department, the moderator collaborates with other departments within SYE and the main tasks will be :
- Moderate the comments and messages
- Answer customer inquiries related to the company.
- Replying to direct messages and comments on social media platforms.
- Contact potential or existing customers to inform them about a product or service using scripts
- Provide accurate, valid, and complete information
- Follow up and coordinate the customer journey to ensure the results
- Keep records of calls and customers data and note useful information
- Arabic/ English Typing Speed skills.
- Excellent English in writing and reading
- Previous experience in all social media channels.
- Previous Experience in Advertisements and Facebook Posting
- Previous experience in the same job
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints