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Social Media Moderator

SYE English Community - Dokki, Giza

Social Media Moderator

SYE English Community - Dokki, GizaPosted 26 days ago
55Applicants for1 open position
  • 22Viewed
  • 4In Consideration
  • 18Not Selected

Job Details

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Job Description

As a member of the Sales Department, the moderator collaborates with other departments within SYE and the main tasks will be :

  • Moderate the comments and messages
  • Answer customer inquiries related to the company.
  • Replying to direct messages and comments on social media platforms.
  • Contact potential or existing customers to inform them about a product or service using scripts
  • Provide accurate, valid, and complete information
  • Follow up and coordinate the customer journey to ensure the results
  • Keep records of calls and customers data and note useful information

Job Requirements

  • Arabic/ English Typing Speed skills.
  • Excellent English in writing and reading
  • Previous experience in all social media channels.
  • Previous Experience in Advertisements and Facebook Posting
  • Previous experience in the same job
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints

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