POS Technical Support Engineer
New Cairo, CairoPosted 2 years ago74Applicants for1 open position
- 14Viewed
- 6In Consideration
- 0Not Selected
Job Details
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Job Description
- Responsible for any POS technical related issues.
- Handle POS maintenance technical related issues.
- Handle POS wireless connectivity networking related issues with ISPs.
- POS Applications' testing & Quality Assurance.
- Monitor and assure that POS terminals are following Schemes mandates and regulations.
- Monitor and assure that POS terminals are following PCI-DSS regulations and certificates.
- Handle POS integration requests and licenses with clients as well as Vendors.
- Supporting all POS Profiles Databases, System support and queries.
- Support the POS deployment and POS maintenance teams in troubleshooting field problems.
- Support NIA operation teams for any POS servers (N-Genius, Ingenico & VeriFone) technical related issues.
- Support Testing and Development teams in matters concerning POS terminals configurations and different POS technical Issues.
- Testing and deploying of new POS technologies.
- Maintain and generate reports on database (MSSQL).
- Handle tracking and ticketing systems and confirm on maintenance actions.
- Provide Technical support to POS Repair center for any POS Hardware related issues.
- Prepare Daily, Weekly and Monthly reports for support activities and tickets status.
- Monitor the POS Maintenance stock of terminals, spare parts and accessories.
- Receive and test the terminals that are withdrawn for repair and take the necessary action.
- Prepare a monthly inventory report with all terminals and accessories.
- Handle day-to-day tickets (Clients’ Complaints) in all areas.
- Setup the POSs on the terminal Management System (TMS) by creating and configuring the terminals profile upon request (Add or Replace or Delete or Change configuration).
Job Requirements
- Engineering graduate or BSC in Engineering or equivalent.
- 0 - 2 years in the same field.
- Electronics background.
- Very good command of English.
- Very good knowledge of Scheme authorization and settlement.
- Excellent knowledge of various operating systems.
- Excellent knowledge of Microsoft Office: Word, Excel, PowerPoint, Outlook, Project.
- Excellent knowledge of SQL Database.
- Delivering results and meeting customer expectations.
- Demonstrated Technical Support or Account Management experience.
- Must be able to skillfully prioritize and manage concurrent projects and issues\cases.
- Excellent written and verbal communication, analytical and problem-solving skills.
