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Job Description
- Meeting guests at the airport
- Escorting guests to their accommodation
- Organizing and hosting welcome meetings (sometimes for up to 200 people)
- Responding to clients' queries (this may involve being on duty for set times each day)
- Handling client issues, such as: lost luggage or passports; allegations of theft or other crimes; problems with rooms; health problems, injuries or even deaths
- Dealing with unforeseen 'non-client' problems, e.g. flight delays, coach strikes, weather conditions
- Resolving any conflict with or between clients
- Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies
- Maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions
- Accompanying customers on excursions and acting as a guide
- Organizing and supervising children's activities and ensuring they are in a safe environment
- Taking part in and organizing daytime and evening entertainment
- Checking hotel standards and safety procedures
- Completing risk assessments and health and safety checks
- Keeping basic accounts and records and writing reports
- Assisting in the support and training of new holiday representatives
Job Requirements
- Excellent French
- Bachelor Degree in a related field
- Communication skills (both oral and written)
- An outgoing, confident and energetic personality
- Experience from 0-2 Years