Job Description:

We are hiring a technical customer service representative to manage customer queries and complaints. You will also be asked to process orders, make modifications, and escalate complaints across various communication channels. To do well in this role, you need to remain calm when customers are frustrated and have experience working with networks, connectivity, and infrastructure.

Job Re:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
• Escalating queries and concerns, when necessary
• Troubleshooting common issues with products, services, computer networks, and connectivity.
• Working with a team of CSRs and other departments to find appropriate solutions to problems.