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Customer Service Agent

Rizkallah Art Foundation
New Cairo, Cairo

Customer Service Agent

New Cairo, CairoPosted 1 month ago
39Applicants for1 open position
  • 37Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Answer the inquiries of Rizkallah’s potential business partners as well as direct clients through phone, emails and social media pages.
  • Administer Rizkallah’s social media pages, emails, whatsApp and sms shots using the data and materials provided by Rizkallah’s management team.
  • Coordinate between clients and the central administration and conduct proper follow-up to ensure that clients inquiries are answered as well as recommendations and complaints are received.
  • Provide consistent feedback to management as well as recommendations for improvements based on Rizkallah’s clients’ demands.

Job Requirements

Skills and General Requirements:

  • Only Applicants with at least 1-year previous relevant experience in customer service will be considered
  • Gender: Females Only
  • Good communication skills
  • Showing ability to work under pressure as well as making effective prioritization and problem solving
  • Demonstrate professional business conduct and an ability to handle multiple tasks
  • Direct work experience would be a plus
  • Social Media and Facebook skills
  • Online research skills
  • Able to physically and mentally react to unexpected circumstances and emergencies
  • Able to work well in teams and liaise with other staff and departments
  • Ability to communicate and present Rizkallah’s services to our clients in compliance with the set vision, mission & image.
  • Ability to enter and organize clients’ data in the company’s system.

Education Requirements:

  • Bachelor degree
  • Proficiency in written and spoken English.
  • Very good in Microsoft Office
  • Very good knowledge of social media

Working Conditions:

  • Location: New Cairo - 1st Settlement
  • Working hours: 09:30 am to 06:00 pm
  • Days off: 2 days

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