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Customer Service Supervisor

Industrial Development G... - 6th of October, Giza

Customer Service Supervisor

Industrial Development Group - IDG - 6th of October, GizaPosted 1 month ago
250Applicants for1 open position
  • 27Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Supervise customer service representatives.
  • Promote and sell the park services and commercial premises.
  • Ensure that customers receive the quickest service possible.
  • Assist representatives in handling disappointed customers.
  • Interact with customers using phone, email, the company website, and in person.
  • Provide assistance to representatives during extremely busy times.-
  • Follow up and ensure customer' collections are in accordance with the collection plan.
  • Take customer complaints to the manager when necessary.
  • Coordinate employee meetings, parties, and continuing education.
  • Maintain & update the database of customers for follow-up.
  • Review customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
  • Train representatives on new product and service offerings as well as special sales and promotions.
  • Help develop new products, services, and promotions based on customer preferences.
  • Generate regular reports for management.
  • Ensure that customer service representatives follow all company policies and procedures when dealing with customers.

Job Requirements

  • Bachelor of Business Administration, Engineering, or any relevant discipline.
  • Postgraduate studies would be considered a plus.
  • 5-7 years of experience preferably in the Real Estate industry.
  • Excellent command in English both verbal and written.
  • Excellent communication, presentation, Negotiation skills.
  • Excellent leadership and problem-solving skills.
  • Working Knowledge with CRM applications, MS Dynamics would be a plus.
  • Prior experience in implementing customer orientation, selling additional services/ products to clients.

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