Customer Service Specialist - French Speaker

El-Alamein Pack for Printing and Packaging Bourj Alarab, Alexandria

50
Applicants for
1 open position
22
Viewed
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
  • To resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
  • Update client’s account data on the company website to follow up payment status, review contracted unit updates.
  • Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
  • Handle all the contract preparation process.
  • Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
  • Manage all the after-sales service with the clients.
  • Prepare all the reports and documentation regarding the clients.
  • Build sustainable relationships of trust through open and interactive communication.
  • Identify and assess customers' needs to achieve satisfaction.
  • Preparing periodic business reports.

Additional Benefits:

  • Social insurance and Medical coverage.
  • Transportation.
  • Working hours: from 8 am to 4 pm.
  • 2 days off per week.
Job Requirements

Requirements :

  • University Graduated is a Must.
  • Gender Females only.
  • Experience needed (1-3) years.
  • Fluent in English language.
  • Fluent in French language is a Must.
  • Good communication skills.
About this Company

El Alamein for Packaging Industry converts paper and carton to different packaging products for all food and industrial fields from more than ninety years

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