Customer Service Specialist - French Speaker

• Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
• To resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
• Update client’s account data on the company website to follow up payment status, review contracted unit updates.
• Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
• Handle all the contract preparation process.
• Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
• Manage all the after-sales service with the clients.
• Prepare all the reports and documentation regarding the clients.
• Build sustainable relationships of trust through open and interactive communication.
• Identify and assess customers' needs to achieve satisfaction.
• Preparing periodic business reports.

Additional Benefits:

• Social insurance and Medical coverage.
• Transportation.
• Working hours: from 8 am to 4 pm.
• 2 days off per week.

job requirements

1 to 3 years

Not Specified