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Job Description
Main responsibilities
- Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions for business information systems and ERP systems.
- Collaborate with the software development team to plan, design, develop, test, and maintain web- and desktop-based business applications.
- Perform day-to-day troubleshooting, problem solving, and act as first level support for business information systems and ERP systems.
- Work with end-users on all ERP functional modules to document business needs and requirements for system upgrades and enhancements.
- Respond to business requirements (Finance, HR, Procurement, Project Management, etc.) by developing reports and alerts using SQL scripts and routines and ERP configurations.
- Ensure that external/internal regulations and policies governing data management are met, including regulations concerning security, audit and privacy.
- Work with the ITU team in supporting users by identifying, troubleshooting and resolving hardware, software, and network related problems encountered by users.
- Contribute and coordinate with ITU team on the management and maintenance of the network infrastructure and firewall configurations.
- Assist in documenting business processes, procedures, standards and guidelines.
- Conduct regular visits to users and check on their Internet, PCs, Laptops, Software, and IT related issues.
- Maintain confidentiality of information exposed to in the course of business.
- Maintain an updated ITU inventory of Hardware, Software, Peripherals, Accessories and Consumables.
- Maintain a register of IT suppliers and register the supplier invoices in the ERP system.
- Comfortable with other job demands (e.g. carrying equipment, walking short distances to deliver hardware, work overtime or over weekends).
- Performs any additional tasks requested by the supervisors.
Job Requirements
Education, qualifications and experience
- Bachelor’s degree in Computer Science, IT, MIS or related field.
- Five years of extensive experience in T-SQL development, including queries, functions, and stored procedure development.
- Three years of experience in customer support including OS upgrades and updates, troubleshooting, driver installation, printer installation, networking, etc.
- Proven record in software and web development using .NET technologies.
- Good background in Windows Servers Technologies including Active Directory Management, Exchange Server Management, and SQL Server management.
- Strong understanding of business functions and processes (Finance, HR, Project Management, Procurement, etc.).
- Strong analytical and problem solving skills with attention to details.
Experience with any of the followings is a plus:
- ERP systems, in particular Agresso/Uni4 Business World.
- Network firewalls management and configuration.
- SharePoint, Office 365, and Azure technologies.
- Certified training in one or more of MS Technologies.
- Excellent command of English verbal and written.
