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Job Description
- Install computer programs
- Install hardware, software, or peripheral equipment
- Conduct computer diagnostics to determine nature of problems
- Use interpersonal communication techniques
- Configure computers in industrial or manufacturing setting
- Use computers to enter, access or retrieve data
- Use computer networking technology
- Understand computer equipment operating manuals
- Assist co-workers with software problems
- Test computer programs or systems
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Oversee the daily performance of computer systems
- Prepare evaluations of software or hardware, and recommend improvements or upgrades. Act as first line of support for providing technical assistance and support for RIH employees
- Test, deploy and train end users on internally developed software applications. End-to-end problem resolution for desktop,
- Laptop, Troubleshoot the network services Perform Data backup and security policies implementation of client terminals. Ensure accurate allocation of information technology assets
- Ensure smooth operations by minimizing down time. Control end users access to information resources. Propose solutions to increase efficiency in relation to technical support operations.
- Adhere to set of processes and procedures. Early highlighting obstacles preventing adherence.
Job Requirements
- Good understanding of computer systems, mobile devices and other tech products
- Proficiency in English
- BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
- Good knowledge of internet security and data privacy principles
- Ability to troubleshoot and identify problems, follow directions, collect data, establish facts and draw valid conclusions.
- Certified and knowledgeable in Linux, Windows Server, SOPHOS, VMWare, RFID
