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Job Description
- Conducts the technical customer Training sessions as per standards and make sure that client apply working cycle through implemented Front Office application (Opera & Suite 8…etc).
- Conducts the whole Process of Implementing Front Office Applications (Installation, Configuration, Training…..Etc
- Diagnoses the source of Technical Problems & provides appropriate solutions in a timely manner.
- Maintains high level of customer satisfaction that aims to meet and/or exceed customer needs.
- Provide regular reports to Management describing customers situations work status & recommending necessary actions on both Technical and Non- Technical Issues.
- Continuously improves Individual / Technical Knowledge that will facilitate quick adaptation to latest versions of Front Office Applications & New Technologies.
Job Requirements
- Bsc./License degree from a reputable university/ Institute or equivalent (Tourism, Alsun or Arts graduates are preferred).
- Fresh graduate or up to 2 year’s maximum experience in Hospitality or IT Filed.
- Computer Knowledge (Operating Systems, MS Office, Crystal Reports, database, Oracle OR MS SQL).
- Hospitality Background is preferable.
- Excellent command of English.
- High level of communication with different levels.
- Very Good Time management, Leadership, Presentation, negotiation & Problem Solving Skills.
- Ability to work under pressure and meet deadlines while handling multi tasks at a time.
- Possesses Leadership skills & Team work Spirit.
- Ability to travel inside Egypt as well as oversees whenever required by business needs.
- Availability for any emergency Situations 24/7 including readiness to travel inside or Outside Egypt.
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