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Job Description
- Collaborate with sales team to understand customer requirements, to promote the sale of company products, and to provide sales support.
- Sell products requiring extensive technical expertise and support for installation and use, such as material handling equipment, numerical-control machinery, and computer systems.
- Plan and modify product configurations to meet customer needs.
- Follow-up with customers and colleagues to assess equipment needs and to determine system requirements.
- Prepare and deliver technical presentations that explain products or services to customers and prospective customers.
- Create sales or service contracts for products or services.
- Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
- Visit prospective buyers at commercial, industrial, or other establishments to show samples or catalogs, and to inform them about product pricing, availability, and advantages.
- Research and identify potential customers for products or services.
- Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment.
- Recommend improved materials or machinery to customers, documenting how such changes will lower costs or increase production.
- Diagnose problems with installed equipment.
- Provide information needed for the development of custom-made machinery.
- Document account activities, generate reports, and keep records of business transactions with customers and suppliers.
- Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.
- Maintain sales forecasting reports.
- Identify resale opportunities and support them to achieve sales plans.
- Secure and renew orders and arrange delivery.
- Write technical documentation for products.
Job Requirements
- Negotiable, Highly entrepreneurial, high communication skills.
- High Persuasion Skills.
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
