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Call Center Agent - Arabic Account

LEO Trading Agency - Cairo, EgyptPosted 1 month ago
162Applicants for1 open position
  • 161Viewed
  • 87In Consideration
  • 74Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Gender:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments

Job Requirements

  • Good To very Good English.
  • Males can apply.
  • Fresh Graduates
  • Identified Military Status.
  • Max age 32.

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