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Customer Service Representative ...

Virtual Worker Now - Heliopolis, Cairo

Customer Service Representative (US Account)

Virtual Worker Now - Heliopolis, CairoPosted 28 days ago
343Applicants for7 open positions
  • 241Viewed
  • 87In Consideration
  • 152Not Selected

Job Details

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Job Description

We’re a fast-growing multinational company. We work with some of the biggest billion-dollar-revenue brands in the US!

Accepted employees will start training at the office for the first week only in Heliopolis then they'll start working from home.

Handling calls, e-mails & webchats.

Rotational shifts (8hrs). Days off (Saturdays & Sundays).

Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Ensure customer satisfaction and provide professional customer support.

Job Requirements

  • Must have your own laptop & headset (if not, you can work from our office).
  • Fluency in English (AMERICAN ACCENT IS A MUST).
  • Graduates only!!!
  • Bachelor's degree or equivalent.
  • Experience in CS is a plus.
  • Familiar with handling calls.
  • Familiar with sending Business E-mails.
  • Ability to stay calm when customers are stressed or upset.

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