IT Help Desk Agent - Menia

AM Group - menia, Egypt

142
Applicants for
1 open position
21
Seen
1
Shortlisted
10
Rejected
Experience Needed:
1 to 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
1 open position
About the Job
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
Job Requirements
  • Diagnostic and analytical skills for software and general IS application knowledge
  • Strong computer literacy skills with an emphasis on software knowledge, installations and use Microsoft applications, Data Base applications, Internet and internet protocols
  • Basic computer abilities with the understanding of terminology and functionality.
  • Ability to multitask - Sense of urgency; maintain a positive attitude
  • Excellent telephone presence with organized follow-up skills
  • Ability to be proactive and able to take direction and establish ownership of projects.
  • Demonstrated networking skills, able to foster strong relationships internally and externally.
  • Excellent verbal and written communication skills
  • Strong customer focus; service oriented attitude
About this Company

AM GROUP co, a leading importer and distributer of canned food, dairy products, nuts.
Has been committed to consistently developing its quality standards by adhering to the company’s quality policy “customer satisfaction through quality, delivery and hygiene"
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