Technical Support Agent

Queen Tech Solutions - Heliopolis, Cairo

Applicants for
2 open positions
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
1,500 to 2,500 EGP per month, bonuse
2 open positions
About the Job
  • Operate as the lead point of contact for any and all matters specific to your customers
  • Build and maintain strong, long-lasting customer relationships
  • Ensure the timely and successful delivery of our products to customer
  • Responsible for business growth for current customers
  • Responsible to acquire and generate new customers.
  • Forecast and track key account metrics
  • Assist with high severity requests or issue escalations as needed.
  • Demonstrates products (or services ) to existing/potential customers and assists them in selecting those best suited for their needs.
  • Determine solutions for customers (consultative sales approach).
  • Coordinates sales efforts with management, accounting and technical services.
  • Analyzes the market’s potential and determines the value of existing and prospective customers value to the organization.
  • Supplies management with oral and written reports on customer needs, problems, interests, competition activities and potential for new products and services.
Job Requirements
  • Aptitude for problem solving.
  • Good verbal and written communication skills.
  • Proficiency in using Microsoft Office Suite applications.

About this Company

Since 2006, QTS has serviced over 300+ customers worldwide and continues to grow by improving our quality and customer service. QTS's goal is to become the world's most reliable web service provider.

As a premier web company, we ensure that customer care is our... (More)

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