Senior Service Engineer

PICO Engineering Services Co. - Mohandessin, Giza

Applicants for
1 open position
Experience Needed:
5 to 7 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Negotiable, Mobile Allowance , Medical Insurance, Social Insurance & Transportation
1 open position
About the Job

PICO Engineering Services is looking for Senior Service Engineer in (Material Handling / Forklifts)

  • Seeking for new customers and opportunities in order to increase the market coverage.
  • Conducting a service visits requested by supervisor & after market manager.
  • Conducting a service visits to customer sites for Periodic maintenance and equipment check.
  • Delivering new equipment to customers and start it up.
  • Finding out the error, determining the required parts & install it to customer's machine to fix it.
  • Following up quotations with Division Manager.
  • Following up orders status with Division Manager.
  • Confidentiality for all information, document & prices.
  • Achieving the assigned targets & Service stuff to accomplish targets.
  • Mentoring and coaching stuff performance and dealing with non performing gaps.   
  • Conducting technical training for stuff.
  • Receiving all customer's need and requirement from Service Engineers.
  • Keeping record for all customers (maintenance, S/P quantity & types) 
  • Managing company assets effectively including parts inventory, and test equipment.
  • Preparing weekly Activities report, visit schedule report, visits detailed report & quotations report for Division Manager.
  • Enforcing and monitoring guidelines for working with customers to ensure maximum customer satisfaction.
  • Supervising the Processing of new equipment in preparation for delivering it to customers.
  • Carrying out all jobs assigned by Division Manager..
Job Requirements
  • B.Sc. Mechanical / Electrical Engineering or other B.Sc., significant knowledge of business field is essential. Owning a Car.

 Years of Experience and Required  Knowledge

  • Experience : 5-7 Years of Experience in the same field
  • Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Safety Management.
  • Excellent at both English & Arabic written & verbal communication skills
About this Company

The PICO Group started in 1974 working in trading activities. Over the past decades, PICO has grown to become one of Egypt’s leading private sector groups with activities in a variety of areas. Over its growth journey, PICO has developed an extensive set of expertise in the... (More)

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