SR. IT Support Engineer
3Sixty -
Mohandessin, GizaPosted 3 years ago126Applicants for1 open position
- 21Viewed
- 8In Consideration
- 0Not Selected
Job Details
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Job Description
- Provides first-line investigation and diagnosis of user incidents and resolving these incidents in the quickest manner
- Determines the source of computer problems (hardware, software, user access, etc) and either proceed in solving or escalate to a higher level IT staff transferring the calls to the appropriate IT staff.
- Following up with tickets and requests in the ticketing system.
- Purchasing tools & computer as per company requirements.
- Performs other responsibilities and tasks as directed by the Manager in order to meet department objectives.
- Providing VoIP Technical Support to the company staff
- Providing the needed help desk and support for the company via a trouble ticket solution.
- Updating and fine tuning company network including cabling infrastructure, switches and routers.
- Detecting any possible malfunctions by either stress testing or getting constant feedback from different teams.
- Determining work priorities based on business needs.
- Installing and supporting online VoIP telephony system.
- Monitoring and controlling network utilization and activities.
- Proceeding with Quarterly backups for internal servers and certain PCs.
- Disaster recovery for critical internal servers.
- Updating machines, some through WSUS, and others remotely or in-person.
Job Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or related field.
- CCNA knowledge or certificate.
- MCSA/N+/A+ knowledge, a certificate is a plus.
- 2:5 Years of experience
- Experience in configuration and administration
- Good understanding of computer systems
- Hotel experience is a plus
- Basics for (Active directory, Linux, Mikrotik, VOIP) troubleshooting.