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Call Center Agent

Raya Distribution
Maadi, Cairo

Call Center Agent

Maadi, CairoPosted 1 month ago
410Applicants for8 open positions
  • 213Viewed
  • 47In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in system (Retail/Online)
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Process orders, forms, and application (Retail/Online)
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls.
  • Follow up customer inquiries.
  • Up-sell products and services (Retail/Online)
  • Create requested reports.
  • Other duties as assigned.

Job Requirements

  • Preferred age range is from  20 to 30
  • Cairo Residence
  • Good English
  • Experience from 0 to 2 years


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