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IT Help Desk

6th of October, Giza

IT Help Desk

6th of October, Giza
Posted 1 month ago
106Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Job Requirements

  • Higher education (Bachelor's - BA).
  • 3-5 years of experience in maintaining printers and scanners, providing the necessary technical support, CCTV systems work, maintenance and installation, and dealing with ERP systems
  • Good proficiency in Arabic and English
  • A+ - MCSA

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