Technical Support Engineer

About Sceel.io :
Sceel.io is a German Company that supports software development companies in setting up and integrating remote developers and dedicated tech teams Since 2018, Sceel.io has been providing a range of IT and staff augmentation services worldwide.


Project Overview
We have a few different opportunities with various needs and specifics:

• Project for a Swedish automotive company
• infrastructure monitoring in GCP and tickets resolution
• Project for a Swedish software company
• we help to resolve OS issues for users all around the world
• Support for a Belgium 3D printing services and software company
• we are part of their internal support center helping with the daily routine

Responsibilities

• Providing 2nd level technical support services on a 24/7 basis
• Securing that the agreed levels of service are met according to the Service Level Agreement (SLA)
• Monitoring of Infrastructure and Integrations to other systems
• Incident and escalation reporting
• Reporting status and progress according to the project and company demands
• Creating and updating support and maintenance related documentation
• Performing all tasks and providing deliverables on a good level of quality
• Reporting status and progress according to the project and company demands
• Maintaining and developing positive relationships with customers and colleagues