WFM Supervisor

Job Responsibilities

1. Manage Staffing and Scheduling planning for the existing projects and for any new projects.
2. Observe the calls and AHT reports which generated by WFM members.
3. Review and assist in developing WFM activities
4. Observe the actions taken from the RTM members to improve the queues performance.
5. Observe the internal satisfaction between team members
6. Supervise Resignation process and procedures and ensure sending the required data on time.

Managerial responsibilities:

1. Coach, support, and advise subordinates regularly, furthermore, appraise their performance.
2. Prepare different kind of reports that shows tasks’ progress.
3. Builds and maintain team spirit
4. Manage change
5. Participate in the development of departmental plan and processes.