Technical Support Engineer
Mobica -
Abu Rawash, GizaPosted 4 years ago118Applicants for2 open positions
- 79Viewed
- 3In Consideration
- 0Not Selected
Job Details
Experience Needed:
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Salary:
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Job Description
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
- Support conference room
Job Requirements
Qualifications and Education Requirements:
- BSc/BA in IT, Computer Science or relevant field
- 2 - 4 years Experience in the same Field
- Tech-savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
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