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Customer Services Representative

Fund Ourselves Ltd
Downtown, Cairo
Posted 2 months ago
37Applicants for3 open positions
  • 37Viewed
  • 0In Consideration
  • 22Not Selected
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Job Details

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Job Description

  • Manage incoming calls handling the customers’ queries and answering questions about policies.
  • Resolve issues determining the cause of the problem; selecting and explaining the best solution to solve the problem.
  • Implement correction or adjustments by taking the correct system actions.
  • Handle accounts that are in arrears. 
  • Contact customers to set up payment plans, or provide them with other suitable options.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle complaints by providing appropriate solutions and alternatives with follow ups to ensure resolution.
  • Conduct call backs for queries/complaints that were not resolved on the queue.
  • Build sustainable relationships of trust through open and interactive communication.
  • Identify and assess customers' needs through active listening to achieve satisfaction.
  • Follow communication procedures, guidelines, and policies.

Job Requirements

  • Fluency in English is a MUST.
  • On-site module. 
  • Graduates, gap year students, or undergrads who can work as full-timers can apply.
  • Prior experience in an English-Speaking customer support role of at least 1.5 years is preferable.
  • Strong handling skills and active listening.
  • Positive empathetic attitude with persuasive speaking skills.

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