Skills And Tools:
- Manage incoming calls handling the customers’ queries and answering questions about policies.
- Resolve issues determining the cause of the problem; selecting and explaining the best solution to solve the problem.
- Implement correction or adjustments by taking the correct system actions.
- Handle accounts that are in arrears.
- Contact customers to set up payment plans, or provide them with other suitable options.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle complaints by providing appropriate solutions and alternatives with follow ups to ensure resolution.
- Conduct call backs for queries/complaints that were not resolved on the queue.
- Build sustainable relationships of trust through open and interactive communication.
- Identify and assess customers' needs through active listening to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Fluency in English is a MUST.
- On-site module.
- Graduates, gap year students, or undergrads who can work as full-timers can apply.
- Prior experience in an English-Speaking customer support role of at least 1.5 years is preferable.
- Strong handling skills and active listening.
- Positive empathetic attitude with persuasive speaking skills.
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