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Platform Integrations Senior Spe...

Teleperformance - Egypt - Cairo, Egypt

Platform Integrations Senior Specialist

Teleperformance - Egypt - Cairo, EgyptPosted 12 days ago
1 open position
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Job Description

Ensure seamless User Experience across all platforms by supporting all new omnichannel initiatives, being an Omnichannel SPOC for all internal stakeholders, ownership of Omnichannel enhancements roadmap and providing business/technical analyses for all planned enhancements

UX Omnichannel Single Point of Contact (SPOC):

  • Manage Omnichannel UX enhancements roadmap
  • Capture all incoming requests from internal stakeholders, ensure proper initial analysis is done
  • Communicate proper feedbacks and information flow across stakeholders (requesters and decision makers)
  • Hold regular prioritization meetings to ensure best selection and planning of user experience initiatives

Cross platform UX enhancements analysis and management

  • Cooperate with internal teams to collect proper inputs for platform enhancements
  • Perform initial requirements analysis for new Omni health initiatives in terms of business needs and technical capabilities
  • Initiate and manage continuous improvements projects to ensure Nahdi User Journeys are seamless and appealing to our Guests (including market research, regular focus groups, proper user journey monitoring and reporting)
  • Monitor guest satisfaction across all channels/platforms to capture any areas of improvement
  • Initiate UX improvement projects to ensure proper Nahdi digital assets/touchpoints/channels utilization in order to strengthen Nahdi Omnichannel presence and market leadership

Project management

  • Manage cross platform (cross business – pharmacy/clinic) User Experience projects
  • Manage internal and external parties to deliver results according to business and technical requirements.
  • Ensure on time delivery of planned enhancements initiatives
  • Proactively monitor KPIs to secure required results on time and on budget

Job Requirements

  • BSc Degree 
  • At least 5-6 years of relevant business experience (including ecommerce, digital marketing)
  • At least 3 Years of experience in UX or related field
  • Project management 
  • Cross function management
  • Vendor management
  • MS Office Suite, advanced MS Excel and PPT user
  • Knowledge of ecommerce related solutions 
  • Google Analytics and or other traffic measuring tools
  • Hot Jar

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JobsIT/Software DevelopmentPlatform Integrations Senior Specialist