Customer Success Manager (Sales)
Forasna -
Maadi, CairoPosted 3 years ago327Applicants for1 open position
- 288Viewed
- 28In Consideration
- 271Not Selected
Job Details
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Job Description
Job Summary:
The Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. The Customer Success Manager will play a key role in growing company revenue and providing excellent customer service. S/he will supervise and coordinate the sales activities to meet and exceed the company targets.
Roles and responsibilities:
- Achieve growth and meet revenue targets and other assigned targets by successfully leading the assigned Account Management team, aligning with company policies and strategies.
- Ensure the customers’ inquiries and requests are handled in a timely manner in order to provide the best-in-class customer service experience.
- Establish sales objectives by forecasting and developing sales quotas, projecting expected sales volume and profit for existing and new customers.
- Support the assigned Account Management team in communicating, following up, and addressing customers’ needs.
- Present sales, revenue, and expenses reports and realistic forecasts to the management team.
- Manage training, process ownership, and coordinating daily tasks.
- Lead efforts to organize and manage all records, reports, and data for the Account Management team, including order backlog.
- Develop service procedures, policies, and standards.
- Recruit, mentor, and develop the Account Management team members and nurture an environment where they can excel through encouragement and empowerment.
Job Requirements
Previous experience & educational background:
- 5 - 8 years of experience in the sales field, preferably in B2B sales, ideally in a tech industry.
- Bachelor’s Degree in Business Administration, or any related field.
Skills & knowledge:
- Excellent presentation skills.
- Excellent communication skills (both written and verbal).
- Excellent negotiation skills.
- Excellent command of the English language (spoken and written).
- Persuasive and goal-oriented.
- Excellent time management skills.
- Ability to work under pressure.
- Excellent multitasking skills.
- Solid understanding of client/customer and market requirements and dynamics.
- Should be familiar with using CRM and sales performance software.
- Solid knowledge of different google applications (google sheets, docs, etc) is essential.
- Solid knowledge of Microsoft office.
- Solid knowledge of different sales techniques.