Sr. E-Commerce Operations Officer

ArabAps Nasr City, Cairo

Applicants for
1 open position
In Consideration
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • You will work with steering committee to understand the business goals. 
  • You will lead the way in creating new experiences that delight our Flowers and Home Services customers.
  • You will gain a deep understanding of how the services work from start to finish. 
  • As an App. Operations Director of Floria and Homy applications, you will run the whole operations for its business end to end. 
  • You will be responsible to align both Floria and Homy applications operations with our business strategy. 
  • Collaborate and drive internal stakeholders to consensus on what to build. 
  • You will fully understand our web and app experiences, you will have thorough knowledge of how to manage orders after our users’ checkout.
  • Only then would you be able to bring coherence and cohesion to the end-to-end customer experience through the various capabilities that you manage and through your business partners. 
  • You will ensure that both Floria and Homy applications delivers great business value in addition to ever improving the customer experience. 
  • You will ultimately be responsible for the quality of the experience you and your teams ship and deliver. 
  • Work hand-in-hand with our technology partner (ArabAps) to deliver seamless experiences to our users through a strong support and release management agreement. 
  • Build trusted, mutually beneficial relationships that go beyond one-time transactions thereby enriching the buyer experience and moving them towards repetitive buying.
  • You will demonstrate management skills and leadership through hard lines and dotted lines and foster a team spirit and a highly collaborative environment. 
  • You must enable your marketing/sales and customer services teams as well as other functions to work efficiently to quickly prototype and seek customer feedback to validate ideas. 
  • You must thrive in the creative process and be deeply analytical to make difficult decisions based on data. 
  • You will build great relationships with current and future partners to ensure that we build lean and scalable features with clear intent and at high velocity. 
Job Requirements
  • Authentic, energetic, persuasive. You love talking to and interacting with people from all lifestyles.
  • Amazing communicator with exceptional verbal and written communication.
  • Proven performance in independently researching and resolving partner or client questions or concerns: the more complex the better.
  • Ambitious team player with the ability to execute partner requests and tasks in time sensitive situations.
  • Work collaboratively with a cross-functional team that is passionate about disrupting a traditional industry.
  • Operate with a high level of autonomy with a proven ability to juggle numerous activities and projects.
  • Detail-oriented and someone who always closes the loop.
  • A problem solver and a self-starter.
About this Company

We are an Egyptian software house specialized in the mobile application development and all related consultancy. Our vision explains our name.
We do develop commercial and reliable mobile application in Arabic.
Although we’re based in Egypt, we have GCC reach due... (More)

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