Complaints And Retention Specialist

Expand Cart 6th Of October, Giza

Applicants for
1 open position
Experience Needed:
2 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Handle all sorts of queries relating to our products and services 
  • Listen attentively to support, offer solutions and alternatives
  • Establish and maintain complete complaint files and databases for all customer complaints, according to established company procedures
  • Complaints may include complaints by product type, reason for complaint, customer, or specific time periods. 
  • Provide accurate, valid and complete information by using the right methods/tools 
  • Resolve customer’s inquiries within a timely manner
  • Handle and follow up on customers’ complaints
  • Value customer experience job requirements
  • report all root causes and suggesting corrective actions
Job Requirements
  • Problem Solving
  • Flexible
  • Excellent Communication skills
  • Have the right attitude and flexibility
  • Fast learner and self-motivated
  • Customer service skills.
About this Company

ExpandCart is the largest e-commerce platform in the Middle East. Our environment encourages innovation and we always use the latest technologies to provide our clients with cutting edge solutions.

See all Careers and Jobs at Expand Cart
Signup for an employer account and Post your Jobs!