Customer Service Representative

Glamera Nasr City, Cairo

Applicants for
3 open positions
In Consideration
Not Selected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Confidential, Social And Medical insurance
3 open positions
Females Only
About the Job
  • Outbound Quality Calls- Activation Calls.
  • Managing incoming calls and customer service inquiries
  • Confirmation for new providers.
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Meet personal / customer service team sales targets, KPIS and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Act as the face and voice of brand and manage all community communications.
  • Respond to comments and customer queries in a timely manner.
  • Monitor and report on feedback and online reviews.
  • Manage and moderate the social media profiles and presence, including Facebook, Instagram, Website, What’s app and additional channels.
  • Handling customers and after sale service.
  • Coordination between orders and shipments.
  • The track, measure, and analyze all initiatives to report on social media.
  • Any other Recruitment Requested from the Direct Manager.
Job Requirements
  • Female Only
  • Prefer having a previous customer service background about Mobile Applications
  • Bachelor degree.
  • Good command of English and microsoft office
  • Positive Attitude and good communication skills, presentation skills and interpersonal skills.
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Demonstrable social networking experience and social analytics tools knowledge
  • Strong phone and verbal communication skills along with active listening
  • Previous experience in all social media channels.
About this Company

Glamera, is the first mobile application, to book an appointment for health and beauty services, from more than 110 places in Egypt.

Glamera, is a mobile application gives a great experience for women in Egypt and Arab Gulf, to discover salons, cosmetic clinics,... (More)

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