Customer Service Representative

Ebling Dokki, Giza

Applicants for
2 open positions
In Consideration
Not Selected
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
2 open positions
About the Job

Duties and Responsibilities

  • To keep customers happy and successfully solve any problems that may arise, Customer care heroes perform a range of tasks. Based on the job listings we analyzed, Customer care heroes are expected to take on these duties and responsibilities
  • Once they receive a message from a customer, they must listen carefully to the customer’s question or complaint before the following protocol to resolve the issue or answer the question.
  • Learn About New Products and Services
  • Develop Customer Service Solutions Since they serve as their organization’s first point of contact with its customers,
  • Identify Possible Website Errors
    chat agents are the first people within their organization who will be alerted of website errors and other technical problems
  • Document Issues and Resolutions
  • In addition to providing real-time support, chat agents thoroughly document each customer’s question or problem as well as the resulting answer or solution. 
    Customer care heroes Skills
Job Requirements
  • Proven success in customer service and consultative sales environment (one year+) with maximum age 25 years old
  • Passion for consultative sales, recommending products or solutions tailored to each customer
  • Resilience needed to maintain a steady stream of customer calls, chat and social media platform efficiently
  • Ability to adapt communication style to a wide variety of personalities and situations
  • Commitment to implementing feedback as a means of achieving individual and team performance goals
  • Technical savvy to multitask and navigate through multiple Windows-based applications
  • Passion for building customer loyalty through exceptional listening and consultative relationship building

Core skills: 

  • Experience within gulf culture environment (UAE & KSA )and it is a must speaks & write with their language and flexible on the rotational shift schedule
  • Proficient in Microsoft Office Suite
  • Knowledge of customer service practices
  • Sales experience
  • Positive Attitude.
  • Strong written and verbal communication.
  • Bilingual English& Gulf Arabic accent
  • Bachelor’s degree in any field
  • Knowledge of call center tracking systems

Advanced skills: 

  • Experience in mediation and conflict resolution techniques with gulf Customers
  • Integrity to manage sensitive customer information
  • Working under time constrictions