Technical Customer Service Manager

Dimofinf Operations Center Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
7 to 10 years
Career Level:
Job Type:
Full Time
Confidential, Confidential, Transportation& KPIS
1 open position
About the Job
  • Investigate customer's problems and find solutions.
  • Communicate with customers via phone, email, or letter, etc. ...
  • Screen the new candidates' resumes, and interview them coordinating with the HR department.
  • Provide scripts to read from during different communication channels with customers.
  • Handle major incidents that cannot be resolved by agents.
  • Resolve complaints and order issues related to a customer service specialist.
  • Keep updated of new company products and services to introduce and suggest to customers.
  • Issue refunds to customers related to customer service specialists.
  • Oversee product exchanges and returns.
  • Analyze data and statistics related to customer's needs, reactions and complaints.
  • Compile and print reports on overall customer satisfaction.
  • Isolate and identify areas of improvement.
  • Develop a working mechanism to cope with the company’s status and requirements, coordinating with other departments.
  • Train agents on how to adequately address problems over the phone or how to write correspondence and on new company products and services.
  • Work with management on customer service initiatives.
  • Act as an account manager to our clients.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Implement an effective customer loyalty program.
  • Investigating and solving customers' problems and issues related to their accounts.
  • Utilize social media to respond to customer complaints and praise.
Job Requirements
  • Bachelor’s degree / or equivalent combination of education, training, and experience in Business Administration or in any relevant field.
  • Excellent in Computer skills
  • Excellent Communication and Negotiation Skills.
  • Customer orientation, ability to adapt and respond to different types of characters.
  • Ability to use positive language.
  • Excellent leadership and interpersonal skills.
  • Confidence and a positive attitude a must.
  • Problem Solving Skills.
  • Excellent leadership and interpersonal skills.
  • Confidence and a positive attitude a must.
About this Company

Dimofinf Inc provides a wide variety of IT solutions including shared hosting, dedicated servers, web design/developing, E-marketing, and Dimofinf CMS, the leading Arabic content management system. Dimofinf's highly experienced staff of IT engineers provides 24/7/365 support.... (More)

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