Senior IT Helpdesk Specialist – Apple Mac (Giza)

Nahdet Misr Publishing Group Mohandessin, Giza

Applicants for
1 open position
In Consideration
Not Selected
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Responsible for the smooth running of all users on different departments and ensuring users get maximum benefits.
  • Install, test and configure Apple-MAC workstations/laptops, iOS software/applications and integration with Microsoft Active Directory
  • Diagnose and troubleshoot Apple- MAC software, hardware and networking problems/issues and provide assistance to Apple-MAC Company users
  • Configuration, testing and security best-practices to ensure the protection and security of the Apple-MAC workstations/laptops
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date
  • Managing multiple cases at one time, testing and evaluating new technology
  • Set up new users' accounts and profiles.
  • Follow-up with service requests received on the Company Help desk ticketing system and solve them according to the agreed SLA.
Job Requirements
  • Education: Bachelor degree in computer science
  • Experience: 3-5 years
  • Proficiency in Windows/Mac OS.
  • Basic networking knowledge – Preferred to have CCNA certification
  • Experience with remote desktop applications and help desk software.
  • Attention to details and good problem-solving skills.
  • Good written and verbal communication
  • Excellent interpersonal skills, excellent communication skills, listening and questioning skills, combined with the ability to interact Confidently with clients (Employees) to establish what the problem is and explain the solution
About this Company

Nahdet Misr Publishing House was established by Ahmed Ibrahim in 1938 to provide cultural enrichment for all sectors of the society, to raise public awareness and knowledge and to develop the creative and intellectual potential of all individuals. Creating and maintaining a... (More)

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