Technical Support Engineer

Mobica Abu Rawash, Giza

117
Applicants for
2 open positions
63
Viewed
3
In Consideration
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
2 open positions
About the Job
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements in procedures
  • Support conference room
Job Requirements

Qualifications and Education Requirements:

  • BSc/BA in IT, Computer Science or relevant field
  • 2 - 4 years Experience  in the same Field
  • Tech-savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
About this Company

Mobica was established in 1976 with one factory at Abou Rawash industrial zone producing office furniture. In 2004 Mobica's industrial base had been expanded to include 15 factories occupying an area of 280,000 m² and covering a large scope of business varying from Office,... (More)

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