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ES Service Desk Engineer (Spanish Speaker)

_VOIS Egypt
6th of October, Giza
Posted 4 years ago
100Applicants for5 open positions
  • 56Viewed
  • 31In Consideration
  • 8Not Selected
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Job Details

Experience Needed:
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Job Description

  • Provide timely and professional technical support for all IT incidents and changes related to all Cloud Offers.
  • Ensuring customer satisfaction in every step of problem resolution.
  • Perform technical escalations in line with our Fault Management policy.
  • Liaise with other relevant internal departments to ensure all incidents are managed properly.
  • Monitoring the performance and the behavior of orange critical applications.
  • Real time monitoring: incident detection and analysis, logging of the faults in the relevant.

 

Job Requirements

  • C1/C2 Language Level Spanish
  • Willing to learn technical skills to serve the job purpose
  • Experience in Technical customer care is a huge Plus

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