Service Desk Engineer

Qsource New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
Males Only
About the Job
  • Dealing with incoming faults in a professional, courteous manner over the phone and via email 
  • Taking ownership of faults and managing them in a logical and methodical manner 
  • Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures 
  • Conducting full and through diagnostics with end users to enable first point of contact fault resolution 
  • Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate 
  • Managing faults through their entire life cycle from the first point of contact through to resolution, proactively keeping the customer informed of progress 
  • Diagnosing and resolving problems to the customers satisfaction 
  • Maintain and develop own knowledge and skills to assist with first time fault resolution 
  • Identify and escalate repeat issues or service risks into service management teams 
  • Sharing knowledge with team colleagues 
  • Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational
Job Requirements
  • University degree in Engineering or Computer Science
  • Should have minimum 1-2 years’ experience as an IT Specialist in Reputable Organization
  • Excellent communication skills combined with a clear, professional and pro-active manner,
  • Fluent oral and written English
  • Ability to learn quickly and to be familiarized with company specific applications
  • Passionate about customer service
  • Strong team player, adaptable to ever changing workloads
  • Strong interpersonal skills and ability to work with cross-functional teams
  • Flexible and agile approach to work
  • Males only
About this Company

Qsource is constantly focusing on innovating and delivering outstanding Outsourcing, E-Learning services and IT solutions,Depending upon the nature and situation of our business partners.

See all Careers and Jobs at Qsource
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