Customer Service Representative

Power Solutions 6th Of October, Giza

90
Applicants for
1 open position
41
Viewed
3
In Consideration
30
Not Selected
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
Gender:
Females Only
About the Job

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
Job Requirements
  • Suitable Degree in a relevant discipline.
  • Excellent command of English.
  • Ability to stay calm when customers are stressed or upset.
  • Computer Skills and Microsoft Office literate.
  • Experience working with customer support.
  • Interpersonal skills and Communication Skills.
  • Females only
About this Company

Power Solutions is an Engineering, Manufacturing and Service company working in Electro-mechanical Sector since 2009. from its early inception, The main focus of PS management team is the total satisfaction of all of the stack-holders, employees, suppliers, all business... (More)

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