Call Center Representative - Assiut

Orange Egypt Assiut

587
Applicants for
1 open position
310
Viewed
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Answer all incoming and outgoing calls of the call center to respond to customers’ requests and achieve customer satisfaction.
  • Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.
  • Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.
  • Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
  • Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company products and services.
  • Work on achieving own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
  • Use available learning methods and tools to develop own skills.
  • Use the available tools and systems to document customer requests and to provide the correct information and services.
  • Update own awareness of all the services and products provided by the company.
  • Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems.

 

Rotational Shift basis 8 hours including 1 hour break, work on night shifts and overnight are included.

 

Transportation buses available after hiring

 

Days Off: 2 consecutive days, excluding the weekends at least till seniority basis at the beginning their days off will be within the week days.

 

Age should be below 30 years old

 

 

Job Requirements
  • Bachelor degree from a recognized university.
  • 0-2 years of experience in the same function.
  • Very good English both spoken and written.
  • Very good computer skills.
  • Strong Customer Orientation.
  • Strong communication, listening and interpersonal skills.
  • Flexibility and ability to work in a team.
  • Self-confident with professional behavior and attitude.
  • High sense of time management.
About this Company

At Orange we have one priority: provide an incomparable experience!

With its strategic project, Essentials2020, Orange has set itself the task of ensuring it is ever-present to connect every individual to what is essential to them, and to provide a unique daily... (More)

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