Call Center Representative

Virtual Worker Now Cairo

311
Applicants for
5 open positions
301
Viewed
61
In Consideration
188
Not Selected
Experience Needed:
Not Specified
Career Level:
Entry Level
Job Type:
Full Time Work From Home
Salary:
Confidential
Vacancies:
5 open positions
About the Job

The Customer Service Representative assists customers by answering product and service questions and fulfill customer needs through various channels to ensure customer satisfaction.

Job Duties and Responsibilities:

  • Answer inbound and make outbound calls
  • Handle customer inquiries over the phone
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into the system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports
Job Requirements
  • College diploma or equivalent
  • Native American / Canadian accent
  • Proficient in relevant computer applications
  • Required language proficiency
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes
  • Key competencies and skills
  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem-solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Teamwork
  • Stress tolerance
  • Resilience
About this Company

Misfits is a multinational company provider of customer solutions and business process management. Misfits provides social media management, production and business process outsourcing services in Canada, Europe, US. and Middle East regions. Comprised of the most passionate... (More)

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