Sales Group Leader (Showroom) | IKEA | Mall of Arabia (6th of Oct), Egypt

Al-Futtaim Cairo

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Experience Needed:
4 to 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
Job Roles:
About the Job

Operational

  • Ensure the store is in a pristine condition at all times and has a strong commercial basic level in your business area during all opening hours (4basics as per IKEA standard).
  • Together with the Com & In department you secure that the IKEA store provides a commercial range presentation in your business area and that customers perceive IKEA as a competent home furnishing specialist.
  • Plan and implement commercial calendar of the year.
  • Improve ease of shopping in the store by efficiently working with mechanical sale tools.
  • Be a Product Knowledge expert to ensure the highest level of Customer Service.

Commercial

  • Ensure that the store is in shape as new and has a strong commercial basics level in the Home furnishing business (HFB) during all opening hours
  • Together with the Com & In team you secure that the IKEA store provides a commercial range presentation in the home furnishing business and that customers perceive IKEA as a competent home furnishing specialist
  • Focus on Commercial awareness by using and implementing the Commercial Strategy lay out on the sales floor involving the commercial group

Customers

  • Achieve the customer satisfaction goals set by the furniture Sales Manager for your area (measured by IKEA Brand Capital and CSI)
  • Ensure that Showroom area is properly staffed with trained and qualified co workers during all opening hours

People Management and Development

  • Manage the selection, training and development programs for new co-workers
  • Participate in the recruitment and selection of the sales co-workers when vacancies arise
  • Ensure working methods, basic action routines and range information are understood and carried out in order to achieve objectives
  • Motivate the sales staff towards achievement of work objectives. Support the team to achieve their objectives by ensuring they understand the company business plan and objectives. 
  • Be Train the Trainer for the department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings
  • Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system. Monitor attendance of the sales co-workers and monitor sickness and other absences levels.
  • Provide the Showroom Sales Manager with feedback and their recommendations during the Probationary period reviews and annually reviews for the staff in the customer service department.
  • Coach, communicate and co-ordinate junior members in the team in order to ensure the best possible Customer Service to the customer.
Job Requirements
  • Live and share the IKEA values every day
  • Post Graduate Certification
  • 4 – 5 years managerial experience in retail or home furnishing. IKEA experience preferred
  • Experience of working in a fast-paced and commercial environment.
  • Experience of managing and developing a team
  • Business-minded and result-driven with a customer focus
  • Excellent communication skills
  • Computer Literate
  • Flexible to work in rotational shift duties, weekends and/or public holidays.
About this Company

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles.

Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the... (More)

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